Privacy policy

We’re committed to protecting your privacy. Our privacy policy, which complies with all federal and provincial laws, is described below. This policy may be modified by Square One Claims Inc. (“Square One”) at any time without notice to you. Please check this page regularly for updates.

What is Personal Information?

“Personal Information” means information about an identifiable individual. For clarity, information that by itself cannot be connected to an identifiable individual is not considered Personal Information.

Why is Personal Information collected and used?

Square One collects and uses your Personal Information for the purpose of:

  1. adjudicating your insurance claims;
  2. contacting you in compliance with the law; and,
  3. complying with the law.

We will limit the Personal Information we collect about you to that which is needed to meet these purposes. We will only retain your Personal Information as long as we need it to meet these purposes.

Please be aware that, as part of our use of your Personal Information, we may transfer it for processing in jurisdictions outside of Canada, which may not have laws that provide privacy protections that are substantially similar to those in Canada.

Will Personal Information be disclosed to others?

We will only disclose your Personal Information to:

  1. independent contractors of Square One or your Insurer to investigate, assist with, or adjudicate your claim;
  2. consumer reporting agencies as governed by the law;
  3. any other third party, if authorized to do so by the law; and,
  4. any other third party, if you provide us with your express consent to do so.

How is Personal Information collected?

We collect your Personal Information:

  1. during all telephone conversations you have with us, which we will record only with your express consent for our mutual protection and to improve the service we offer to you;
  2. from all written and electronic communications that you have with us;
  3. when you use our website;
  4. from any publicly or commercially available source of information; and,
  5. from consumer reporting agencies with your consent as required by the law.

By volunteering your Personal Information to us, you are providing your consent for us to collect, use and disclose your Personal Information as described in this policy. If you provide us with Personal Information about others, you represent that you have obtained their consent for us to collect, use and disclose their Personal Information as described in this policy.

We will make every reasonable effort to keep your Personal Information accurate and up to date.

How is Personal Information used for online advertising?

By using our website, Google and other select advertisers may place cookies on your device. These cookies allow us to display online advertisements to those who visited our website. We cannot identify specific users with these cookies.

Google can associate your browsing history, IP address and device information with your Google account to personalize ads; other advertisers can do the same. To better protect your privacy, and to prevent online advertising, you can:

  1. disable third-party cookies;
  2. opt out of digital advertising by visiting the National Advertising Institute or Digital Advertising Alliance websites;
  3. update your Google ads settings; and,
  4. opt out of Google Analytics.

Google Analytics is a tool used to collect your browsing history on our website. More information on Google Analytics is available by reviewing its Terms of Use and Google’s Privacy Policy.

What safeguards protect Personal Information?

We will always:

  1. use all reasonable physical measures, technical tools, and organizational controls at our disposal to protect your Personal Information from misuse or inappropriate disclosures; and,
  2. ensure through contracts that all third parties to which we transfer your Personal Information for processing comply with our privacy policy.

What recourse is available?

You are encouraged to contact our Compliance Officer, who is a member of our Senior Management, to:

  1. answer any questions you may have with respect to our privacy policy;
  2. request access to your Personal Information in our control, including transcripts of recorded calls;
  3. correct any of your Personal Information that may be inaccurate;
  4. address any complaints you may have about our use or disclosure of your Personal Information; and,
  5. withdraw your consent to our use of your Personal Information.

You can also contact the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.

Compliance officer

Compliance Officer
Square One Claims Inc.
Suite 1410, 650 West Georgia Street
Vancouver, BC V6B 4N8
Tel: 1.855.331.6933 ext 101
Fax: 1.855.331.6935
Email: Compliance Officer